100% satisfaction guarantee

We understand that shopping on the Internet can sometimes feel very risky when you do not know much about the seller, but we do everything possible to make your shopping with us a positive and happy experience – which is why we offer a 100% money-back guarantee!

We guarantee:

   1:Our website is verified and secured.

Our site is hosted on a highly secure and constantly monitored server.  The shopping card and credit card transactions are handled by a secure, professional and bank-authorized credit card processing company(CCNOW.COM). We use Godaddy 256 bit SSL encryption for our web pages. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form. No person will see your credit card information because all transactions are conducted automatically and electronically. guarantees a 100% safe shopping experience. As an added level of security, all purchases are guaranteed by both your credit card company and our payment processing company.  Payments are made to our payment processing company, so you do not pay us directly.  This provides an additional level of protection for both parties in the transaction..

  2:We keep you updated about the order status.

When the painting is half-way complete, we will send you a “process photo.”  When the painting is 100% complete, we will send you a photo for review and comments.  When the painting is shipped, the tracking number will be E-mailed to you.  Our customer service is available 24/7.

  3:You'll be treated friendly and respectfully.

If you are not satisfied when you receive the photo of the finished painting, you can request corrections/improvements.  We will make the requested corrections and send you a new photo within 1-2 working days.  If you are still not satisfied with the painting after several rounds of correction, we will refund your money!

  4:You are free to send the painting back for improvements or a refund.

We are so confident in the quality of our painting and service that if the painting is found to be unsatisfactory, you can return the painting for corrections or a refund.  Just put the painting in a strong mailing tube and send it back to us by regular mail.  Our refund policy is in effect for 7 Days from the date the painting arrives.  If you return the painting for a refund, you will be refunded your original payment, less 10% to cover our Free Shipping Worldwide as well as handling and restocking fees.  Thank you for understanding!

Once again, we use the best materials (canvas, paints, and brushes) and the most talented artists.  Every painting is carefully inspected by our director of quality and photographed with a NIKON camera for review and approval by you.  We pack the paintings with the utmost care and ship by reputable couriers(UPS, TNT, DHL, FEDEX, EMS).  If you are unhappy with the painting, we will refund your money.